I really like the salesman James Hedgepeth. He was knowledgeable, friendly, and a pleasure to work with! I would rate his customer service skills, as a 10.
It was easy to make an appointment. The service department was very friendly, attentive, considerate and professional. The recalls on my truck were taken care of at this oil change appointment. It is definitely customer first at Doug Henry. I have always had a very pleasant experience at Doug Henry.
I actually enjoyed my experience at Doug Henry of Kinston. Upon arrival I was greeted by Jeremy the sales manager. He kept me company because my car dealer went to fill the vehicle gas tank. Talking to Jeremy was like talking to an old friend like we were catching up. Then Stephanie came in. She was awesome she was very professional and made my car buying experience great. I have bought multiple cars in my lifetime and Stephanie by far was the BEST dealer I have ever had. The transaction was very smooth and hassle free. Then there was Brad ...
JB is an excellent Technician who knows how to evaluate a vehicle and able to articulate the vehicle needs to the customer.
Thanks to James and Jermey for making me feel welcome and listening to my situation, not only that, they helped fix my situation. They were liken to someone I knew for many years, I feel like I have gain 2 new friends. The staff was very friendly as well. Gotten a free oil change, the guy back that was very helpful, in setting up the parameters on the radio, the horn now blows when it is locked. Thank U! Doug Henry!
STAFF WAS COURTEOUS AND PROFESSIONAL WITH UP FRONT COST ESTIMATIONS. INTERACTIONS WITH OTHERS PATRONS WERE PROFESSIONAL AS WELL. STAFF WELL DRESSED AND THE ENTIRE SHOWROOM, MAINTENANCE AREAS WERE CLEAN.
Service department explained clearly what the recall was about and did the necessary work efficiently! The parts department was very helpful re my request to order seat protective covers and in addition ordered them without commitment on my part until they come in and we try them to determine if they fit correctly! Excellent!!
Doug Henry CDJR demonstrated professionalism, timeliness, expertise, and a genuine concern for the customer. I drove up from the Jacksonville, NC area due to lack of trust and confidence in my local dealerships maintenance department. I am thankful for Derrick and the rest of the Doug Henry team, they made this a very satisfying experience. They demonstrated through their performance that they care about the FCA brand, and in turn demonstrated that they care about FCA customers. Doug Henry CDJR has my confidence, and my business.
Easy to work with. Took time to show everything available in my price range. Large inventory to choose from. Will definitely recommend to friends.
The recall service took less than an hour, waiting area was comfortable, and I was quoted a great price on new tires at the parts dept that I will be purchasing in the near future. Also Derek was very good at answering all my questions with ease and honesty. When I need my next service, I will return to this dealership!
It was a short waiting period, friendly and professional staff. All the recalls on my truck were explained to me and scheduled to be repaired on this visit, also. Very clean facility.
James was very good to deal with during my search. Although we could not find a vehicle for me this time, I will call him again if I find a used car that I like on their lot.
James Hedgepeth and did a excellent job helping to get the deal done and being around for conversation while we waited.
Stephanie was very helpful and had all the information we needed to make our decision on which car we wanted. I would definitely recommend her to friends and family.
Service department is the best I have ever been to over the years at any dealership. Be it Ford, Chrysler, or GMC.
The service department was very clean and the staff was pleasant. Pleasure to work with. Will be back for later services.
Very kind and skilled personal. An small and comfortable facility with people that makes you feel like family. Fast service and accurate schedule time.
This is the 2nd vehicle I have purchased thru Doug Henry. The sales staff as well as finance staff were very courteous and helpful.
I called for service work to be done on my vehicle. It was done in an timely and accurate time frame .No problems, thumbs up!
I recently bought a 2014 Ram from a car lot that needed a little "TLC". I found that Doug Henry Dodge service dept. had a very knowledgeable staff, well mannered people, stuck to the schedule, and delivered on what was promised.
Personable service that rapid and corrected all issues with my RAM. Full explanation of issues and work that was performed.
The Salesman Ramon whom worked with us was great he kept me updated on the process he got me the vehicle I wanted thanks so much
Easy to work with and a good sales staff with great communication. Would recommend to others. I purchased the vehicle online and they delivered it right to my house!!
Knowledge that the technician showed and the great customer service that] recieved. I would highly recommend this dealership. Thanks four the great service.
The service was fast and friendly. Received a friendly reminder that I needed an oil change from my Sales Associate.
Friendly, courteous attitude from techs. Very helpful. Very clean facility. I would definitely refer others to patronize this dealership. Enjoyed the coffee and tv.
They always make the time and put in the effort to do the necessary service I need and for a reasonable price. They matched tire pricing for me too so that I could have them do everything I needed don in 1 trip.
The staff was easy to work with, and even stayed late to help complete the buying process. The salesman was very knowledgeable and helpful, and made sure I was satisfied.
Once again, Doug Henry has come through for us. There was an intermittent problem with the headlights on my daughters old Jeep Cherokee. Thanks to the great people in the service department and the parts department at Doug Henry, the problem was diagnosed and repaired.
Everyone was very nice an took their time explaining every detail. It was a very good experience. I've. Have purchased new vehichles before and this was the best one. I did not feel like I was being pushed into a decision.
Everyone was friendly and helpful. It was a quick process. They were aware of how important my time is to me.
They took on a difficult repair involving the a/c in a 1988 Jeep Cherokee. At least 3 other places declined our request to make this repair. We are so happy and pleased with all the help from the service department and the parts department. They didn’t just skim over it, they took the time that was necessary to do the job right and we couldn’t be more happy.
Attentive salesperson but not too pushy. Very polite. Answered all our questions. Very respectful and accommodating. Would do business with this group again.
Great customer service. I honestly wasn't planning on buying a vehicle that day but Stephanie was so friendly and knowledgeable that I decided to see what the bank approves me for. She was not pushy at all, which I really liked and had a smile on her face the entire time, even though she had to stay late. I left in a brand new car. I am so in love with it.
Friendly people ,helpful, speedy service, clean facility, enjoyed talking to the salespeople. Would recommend Doug Henry Jeep to all my friends
Great salesman didn't take long do paperwork and drive away we bought 2 their and would go back great people to buy from
Very professional staff and the best deal that I could find anywhere . I would do business with Doug again and be glad to refer anyone else to do the same!
This dealership was very cooperative with all of my needs. I service all my vehicles with these guys. Staff is awesome and super friendly. =)
Very simple, time was exactly as discussed. Loved that there was no pressured attempt to upsell me, as I was only there for a recall issue.
This is the 4th vehicle I have purchased from Doug Henry (3 at DH Ford in Tarboro and this purchase at Doug Henry Chrysler Jeep Ram in Kinston). I have always had friendly, accommodating service. No sales pressure tactics, just a great experience.
We felt welcomed when we walked in. Ms. Stephanie Sutton took care of us and we walked away with an Awesome vehicle and a great deal. My husband was especially pleased as well.
My experience with Doug Henry Chrysler Dodge Jeep Ram has been nothing short of excellent. The purchasing process, and the service, has been great. Would highly recommend to others.
Cool People who helped me out greatly Courteous Friendly Explained everything That I asked Went over the details of my purchase along with showing me how different functions worked as well as went over the contract with me
Quick and easy service got my recall in and out. Didn't try selling me a bunch of stuff on my vehicle
Great personalities, nice atmosphere. Service was great. Highly recommend this dealership to others. Clean facilities. Took the time to actually listen to me
Quick and easy service in and out in no time. Service was very helpful and got my oil changed quickly
That they was so courteous and helpful with getting us into a car that day and they left no option unturned for us
I was cheerfully greeted by Stephanie upon my visit at the dealership. She ensured that my time there was pressure free and all was very knowledgeable about the various products of the Dodge and Ram lineups. She worked hard to make sure that I was able to purchase the vehicle that met my needs and most importantly in my budget. I would not hesitate to purchase a vehicle through her or the rest of the Doug Henry staff in the future.
The sales associates were very friendly and patient in my car buying experience! They did everything they could to help me out in my particular situation and was always just a call away if I had any questions!
Brandon (service writer) was very nice and thorough. Kept me updated as to the status of the repairs and when the car was ready to be picked up.
Very helpful knowledgeable staff. I was escorted in and got right to business. The staff is very friendly and helpful. I would definitely recommend services.
Easy to work with everyone. Was able to come most of the process over the phone. I drove over 3 hours and when I arrived Jeremy had a better interest rate. Stephanie was awesome!
Great environment, friendly down to earth staff, very knowledgeable about their inventory to where they can assist me in understanding what a great vehicle is all about, I liked that, my daughter and I got our Doug Henry!!!
really liked the friendly people and prompt service, really easy to make an appointment, and the facility was top notch!
All the folk were very friendly and helpful as well as never putting any pressure on me. They were very acvomdating.
All we dealt with were very easy to work with, very friendly and helpful would recommend to friends and family. Very pleasant experience.
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